Having Trouble Logging In?
Here are some helpful hints for you.
The system is case sensitive, so remember to make note of any capital letters in your passwords.
If you already have a MyCM account and a User ID linked to your email address, the system will not let you create a new account. If this is your situation and the system is not accepting your User ID, then simply request that your User ID be sent to your email by clicking on ‘Reset my User ID?’.
The system also does not allow a duplicate email address upon registration. So, if the system tells you that it cannot find your email, then you either are not registered in our system or you used a different email with your account.
To reset your passwords, you can use the links below to reset them at anytime.
Reset Seller ID:
Reset Seller Password:
Reset to Update Email Address:
PASSWORD FAQ
Need more help? Please follow these instructions in their order until your password issue is resolved. The more closely you follow the instructions, the faster you will receive the answers you need.
What Exactly is your Issue?
Q: Cannot find the verification email when creating your account directly from the MyCM Website?
A: Go to STEP 1 AND/OR STEP 2.
Q: Is the system not taking the password that you entered?
A: Try these tips – starting with STEP 3.
Q: Does the system state that your account has not been activated?
A: Click on the link that was emailed to you. Cannot find the email? Look in your junk or spam folder. Still cannot find it? Then, your email provider may be blocking our emails. Read STEP 2.
Q: Does it only allow you to login as a volunteer/worker and not enter in items?
A: Please email your sale owner directly and have them change your status from a volunteer/worker only to a seller.
Q: Are you only registered with the MyCM database and not yet registered for the specific sale?
A: Go to the sale’s website and click on Register Here. Do not create another account.
Q: If your sale is using Paypal and you have ‘paid’, but you still cannot register?
A: Login again and read the instructions for PayPal. If you paid by e-check, it can take 3-5 days for your check to clear. If your payment doesn’t clear within 48 hours, contact your event owner directly with your PayPal email receipt. Most event owners control their own PayPal accounts.
Q: I know I have a MyCM account, but it says I’m not in the system and I can’t remember my login. What should I do?
A: You likely have two accounts under the same email. Go to STEP 6 and contact MyCM to request both User IDs. You should only have one account per email.
Frequently Asked Questions
Got questions? We've got answers! Explore our Frequently Asked Questions (FAQ) section to find solutions to common queries about My Consignment Manager. Whether you're a first-time user or a seasoned organizer, our FAQ provides invaluable insights to enhance your experience.
